Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.
You can self-ship your product through any courier service, preferably Speed-Post, to the address below. Please write the phrase ‘SELF SHIP’ on the cover of the package.
Istuff365 Office No.2A , 1ST FLR , Unity House Above the SBI Bank, Near Royal Opera House Mama Parmanand Marg, Charni Road Mumbai – 400004.
Warranty
12 MONTHS WARRANTY ON ALL PRODUCTS UNDER MANUFACTURING DEFECTS ONLY. DOES NOT COVER PHYSICAL DAMAGE, LIQUID DAMAGE & BURNT DAMAGES.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact our support team using email (support@airsound.in) or phone or WhatsApp (7738111700) to cancel your order. Please note 15% restocking fee will be deducted per product from your refund amount.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@airsound.in
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@airsound.in and send your item to Office no 2,1st floor unity house, Near Opera House, Mama Parmanand Marg Charni Road ( East), Mumbai, Maharashtra 400004
Shipping
To return your product, you should mail your product to: Office no 2,1st floor unity house, Near Opera House, Mama Parmanand Marg Charni Road ( East), Mumbai, Maharashtra 400004 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
